Terms and Conditions

• ACCEPTABLE FILE FORMATS: .CDR / .EPS / .AI / .PDF / .FH
• Vector artwork is preferred.
• We accept PC-format artwork only.

TIPS TO HELP YOU PREPARE YOUR ARTWORK

• All fonts must be converted to curves to avoid font substitutions.
• Please include font and size if typesetting is requested.
• Artwork for multi-colour imprints should be sent as a colour-separated file (exceptions: digital printing).
• Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), PowerPoint.
• Please forward the electronic artwork directly to your Account Manager at Genesis Corporate.
• Upon written approval of layouts please confirm with your Account Manager that they have received your signoff. Alternatively, you can do this online.
• Genesis Corporate cannot take responsibility for the non-delivery of orders if layout approval is not received.
• Branding will only commence once full payment for stock and branding has been received (where a client is not on payment terms) and artwork has been approved.
• If cheques are deposited into one of our four bank accounts, branding will only commence once payment has cleared (for clients not on payment terms).
• Unfortunately, faxes can and do sometimes go missing. Please confirm that proof of payment has been received by your Account Manager. Genesis Corporate cannot take responsibility for missed deadlines if payment has not been confirmed with your Account Manager.
• For fast clearing of orders please e-mail dain@gcorp.co.za
• Reminders will be sent out daily if we require either approval or payment from you before commencing with a job. If you have paid for and approved the order and are still receiving these reminders, please contact your Account Manager directly to ensure that we have received all the relevant information.
• Delivery dates are quoted from the day after artwork approval and receipt of payment – whichever is later.
• Amendments made to proofs will result in a delay to the delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.

ARTWORK FEES

• Artwork received in the correct format will not be charged for.
• Artwork not received in the correct format will attract a redrawing fee of R420.00 excluding VAT. This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged R210.00 excluding VAT per change.
• Branding cancelled after layouts have been generated will be charged R210.00 excluding VAT per layout completed.

• Once the stock has been collected/delivered from/by Genesis Corporate, Genesis Corporate has no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.
• Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.

Genesis Corporate cannot accept returns on incorrect items which have already been branded regardless of whether it’s Genesis Corporate’s fault or not.

• It may take up to a week to carefully check the stock that is returned and once we are satisfied that the stock is fit for resale we will issue the refund or credit note.
• In the case of stock being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 72 hours from the time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
• Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.
• We do not accept returns on discontinued and clearance items.
• We do not accept returns or changes to orders for items that need to be assembled – eg. PEN-730
• The ETA (estimated time of arrival) dates indicated for stock are updated regularly but due to unforeseen supplier, shipping or customs delays, these dates cannot be guaranteed.
• Day 1 of branding is the day after receipt of both artwork approval and payment (COD clients).
• Lead times exclude weekends, South African public holidays and Genesis Corporate’s annual shutdown period.
• In terms of public health regulations, identified essential products are prohibited for return or exchange due to strict health controls.

PAYMENT

• In the case of cheques deposited into our bank account, the stock will not be released until the funds have been cleared in our account.
• We do not accept cash for any orders since having cash on the premises is a security risk.
• We do not have credit card facilities.
• We encourage EFTs and have facilities at our offices to make Internet payments.
• Stock will only be released once proof of payment has been received. We encourage you to pay into our bank account to ensure that your order is cleared immediately.
• Payments from outside South Africa take between 4 and 7 working days to clear. Orders will only be released once payment has been reflected.
• For orders that require branding, branding will only commence once stock and branding have been paid for in full.
• Please contact your Account Manager to confirm that we have received your proof of payment, once payment has been made.
• Genesis Corporate cannot be responsible for missed deadlines if you have not confirmed that payment has been received.

ORDERS COLLECTED BY COURIER

• Please request a COURIER COLLECTION FORM from your Account Manager.
• Please accurately complete all the required fields on the form and either email it back to your Account Manager or our collections department or else fax it back to the number listed on the form. Clients who complete the form and return it several hours before their couriers (or drivers) collect their orders, experience shorter waiting times and a more efficient experience overall.
• Please do not send your couriers to collect orders until you have received an email from Genesis Corporate notifying you that your goods are ready for collection. Once the emailed invoice is received, your order is ready for collection.
• Please ensure that your courier knows who they are collecting for and how many orders they are collecting. All relevant invoice numbers must appear on the collection form.
• Stock will not be released to couriers until payment is received. Please do not send your courier to collect if you have not effected payment and provided proof thereof to Genesis Corporate, and confirmed that we have received the proof of payment.
• If your account is in credit, please advise us upfront to use your credit to clear the relevant invoices otherwise your credit will not be used.

GENESIS CORPORATE CANCELLATION POLICY

• Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
• Once an order to the value of R5000 or more has been emailed or faxed, cancellations before collection will be subject to a 15% handling and admin fee.
• All orders need to be paid for within 10 working days of invoice and if not paid within this time, will be cancelled with the relevant cancellation fees. This excludes clients who are pre approved for any additional payment terms.
• Branding will not commence until full payment has been received for COD clients. Any orders not paid for within 10 working days will be deemed to have been cancelled, products will be put back into stock and a 15% handling charge will be levied where the invoice value is R5000 or more.
• In the case of cancelled orders where layouts have been done, a layout fee of R210.00 excluding VAT per layout will be levied, irrespective of whether we can meet your deadline or not, unless the branding deadline has been indicated to your Account Manager upon placement of the order.
• For customers who are on account, no cancellation of orders will be accepted once final approval of artwork has been received.
• Orders for clients on payment terms may not be cancelled after sitting on our shelves for 10 working days.
• Collected stock may not be returned unless approved in writing by Management within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Genesis Corporate Management. Orders returned without accompanying written consent and corresponding invoices will not be accepted by our returns department.
• Once stock of an item that is on special or discontinued has been collected no returns will be accepted, unless said stock is faulty.
• Cancellation fees need to be paid before further orders will be processed.

• Once an order is processed, you will receive an email with an acknowledgement of the order with a copy of the Sales Order.

• If a delivery address is not included in the order, the delivery will not take place.
• If you have no delivery location, it will not appear on your Sales order. Genesis Corporate will not be obligated to fulfil the delivery in this instance.
• For COD clients, orders will only be sent to your selected address/ collection branch once a POP has been received. Please note that payment has to be reflected in our bank account for us to release the order.
• Due to limited storage space, orders are to be collected from the supplier’s collection branches within 5 days of arrival. Stock not collected within this time will be returned to the supplier’s Johannesburg office and the onus will be on you to collect the order at your expense and foot the bill of sending goods back to Johannesburg.
• All sample orders that exceed 10 line items will be invoiced from our supplier’s main warehouse and will be treated as bulk orders. These orders will require the branch delivery selection to be updated and payment to be made (and received by Genesis Corporate). Delivery times for our South African branches are as follows – to Cape Town and Port Elizabeth is 48 hours and to Bloemfontein and Durban is 24 hours. Please note: should you need to return these sample items for credit, you can do so at either the Johannesburg branch or Genesis Corporate at 26 Palmyra Road, Claremont, Cape Town, 7708
• Sample orders exceeding 20 line items that need to be returned for credit will only be accepted at the supplier’s Johannesburg office, to be returned at your expense. These orders cannot be returned to any other branches. Please note: we do not accept bulk order returns at any of our branches. Bulk order returns are subject to prior Management approval and are to be returned to our Johannesburg office (these will attract a handling fee).

DELIVERIES TO SUPPLIERS COLLECTION BRANCHES:

• Durban deliveries require 24 hours from the time of dispatch to arrive at the branch (excluding weekends).
• Cape Town deliveries require 48 hours from the time of dispatch to arrive at the branch (excluding weekends).
• Port Elizabeth deliveries require 48 hours from the time of dispatch to arrive at the branch (excluding weekends).
• Bloemfontein deliveries require 24 hours from the time of dispatch to arrive at the branch (excluding weekends).
• Should you require a guaranteed delivery date, please arrange for your courier to collect the order from the supplier’s collection branch in Johannesburg. Genesis Corporate will not be held responsible should the above delivery times not be met, whether through the fault of Genesis Corporate or the courier company.

DELIVERY SERVICE:

• Deliveries can be booked to destinations within South Africa only.
• Orders will only be dispatched for delivery once all invoices booked on the same delivery are ready for collection. If there are branded orders on the invoices booked for the same all job cards on the invoices must be ready for collection before the order is dispatched for delivery. The lead time for unbranded orders is approximately 4-6 hours. Lead times for branded orders must be checked with your account manager.
• COD clients: branded orders that include delivery on the invoice will only proceed once the invoice is paid in full (including the delivery cost) and all job cards are approved.
• In cases where the delivery invoice is separate from the invoice/s being delivered, delivery will only take place once the delivery invoice is paid in full and the order/s being delivered are ready for collection. Payment for a delivery-only invoice post orders being ready for collection may affect the delivery lead time.
• Should you require a guaranteed delivery date, please book your delivery accordingly, bearing in mind the total lead time for the invoice/s you are couriering. Genesis Corporate will not be held responsible should the above delivery times not be met, whether through the fault of Genesis Corporate or the delivery service.
• Deliveries must be booked by 11 am to leave Genesis Corporate Johannesburg on that day. Orders booked after 11 am will leave with the next day’s consignments.
• Day 1 of the delivery lead-time is the day after the goods have left Genesis Corporate Johannesburg.
• Delivery lead times are dependent on consignment weight, service selected and destination.
• As power banks contain lithium batteries they cannot be overnighted to areas where the overnight service requires that goods be airfreighted.
• Branding lead times exclude delivery lead times.
• Delivery cannot be cancelled once the order/s are on a collection shelf.

SAMPLE ORDERS:

• Sample orders consisting of less than 10 line items can be emailed to the email address dain@gcorp.co.za

UNBRANDED BULK ORDERS:

• Unbranded bulk orders will be dispatched the day after both the payment has been received and the branch selection has been updated. If however your order is ready earlier, we will do our utmost to get it onto that day’s truck.
• If you place your order online, you can do so until 23h00 and your order will be dispatched the following day (provided payment is made and the branch delivery selection has been updated by 11h00 the following day).

BRANDED ORDERS:

• Branded orders that are due to be completed at 16h30 will be dispatched to the relevant branches/ delivery addresses on the same day.

PAYMENTS:

• Please send your proof of payment for all orders to dain@gcorp.co.za
• Your Account Manager will contact you if any unforeseen issues arise.

PLEASE NOTE:

• Should there be any delays from the couriers, you will be notified via email.
• Genesis Corporate will not be held responsible for such delays.
• Please do not attempt collection of an order until you have received the emailed notification stating that your order is now ready for collection.

• Where skins are available for sale as stand-alone items, Genesis Corporate can refit skins onto Genesis Corporate-purchased hardware at our supplier’s Johannesburg Head Office. Should a client request that Genesis Corporate refit skins, the return of hardware to Genesis Corporate Johannesburg Head Office will be for the client’s account. Once complete, Genesis Corporate will send the items to a Genesis Corporate branch, within South Africa, of the client’s choice. Alternatively, the items can remain at Genesis Corporate Johannesburg for client collection.
• Refitting of skins by Genesis Corporate is subject to inspection of the relevant hardware. If the existing hardware is faulty or damaged, Genesis Corporate will not be able to refit skins.
• If the client is reskinning hardware themselves it is the client’s responsibility to ensure that the hardware is not faulty or damaged. Genesis Corporate cannot be held liable for skins purchased that cannot be fitted properly due to faulty or damaged hardware.
• It is the client’s responsibility to ensure they order the correct skin for the correct display unit.
• Reskinning is specifically tailored to fit Genesis Corporate display hardware. Genesis Corporate cannot be held responsible for any skins purchased to fit third-party hardware.
• All artwork must be created in CMYK and Pantone colours must be included as a Pantone solid-coated spot within the print file supplied. Please note failing this will result in no colour matching taking place.
• Due to the limited colour gamut of various digital CMYK print methods not all Pantone colours can be achieved. We endeavour to match as closely as possible and colour variation will take place on different materials, e.g. PVC versus fabric.
• Fluorescent and metallic Pantones cannot be matched. Only a tonal representation thereof can be achieved.
• Digital Dye Sublimation is not designed for constant, long-term exposure to sunlight.
• Overexposure to sunlight will reduce the longevity of the print.
• We encourage you to take care of the Display fabric and remove it from direct sunlight at all opportunities.
• Display fabrics purchased from Genesis Corporate come with a 3-month limited print fade warranty.

DISPLAY REPAIR POLICY:

• Display hardware purchased from Genesis Corporate comes with a 3-year limited mechanical repair warranty.
• The warranty excludes display hardware that has been mishandled, abused or not used for its intended purpose.
• Display hardware that is under warranty and requires repair must be returned to Genesis Corporate’s Johannesburg supplier at the client’s own expense. All broken or damaged parts must be included.

PRIVACY POLICY

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Whereas it is agreed that

All parties agree that they will comply with POPI regulations and process all the information and/or personal data in respect of the services being rendered per the said regulation and only to provide the Services set out in the agreement to provide services.

The company (also called the service provider), all the parties to this agreement, the service provider’s employees and the client’s employees and any subsequent party/parties to this agreement acknowledge and confirm that

• One or more of the parties to this agreement will possess and will continue to possess information that may be classified or maybe deemed as private, confidential or personal information.
• Such information may be deemed as private, confidential or personal information in so far as it relates to any party to this agreement.
• Such information may also be deemed or considered as private, confidential or personal information of any third person who may be directly or indirectly associated with this agreement.
• Further, it is acknowledged and agreed by all parties to this agreement, that such private, confidential or personal information may have value and such information may or may not be in the public domain. For purposes of rendering services on behalf of the client, the service provider and any party associated with this agreement and/or any subsequent or prior agreement that may have been/will be entered into, irrevocably agree that “confidential information” shall also include inter alia and shall mean inter alia:
• (a) all information of any party which may or may not be marked “confidential,” “restricted,” “proprietary” or with a similar designation;
• (b) where applicable, any data and business information;
• (c) where applicable the parties may have access to data and personal and business information regarding clients, employees, third parties and the like including personal information as defined in POPI regulation; and
• (d) trade secrets, confidential knowledge, know-how, technical information, data or other proprietary information relating to the client/service provider or any third party associated with this agreement and (including, without limitation, all product information, technical know-how, software programs, computer processing systems and techniques employed or used by either party to this agreement and/or their affiliates.
• All parties irrevocably agree to abide by the terms and conditions as set out in this agreement as well as you agree and acknowledge that all information provided, whether personal or otherwise, may be used and processed by the service provider and such use may include placing such information in the public domain. Further, it is specifically agreed that the service provider will use its best endeavours and take all reasonable precautions to ensure that any information provided, is only used for the agreement.

It is confirmed that by submitting information to the service provider, irrespective of how such information is submitted, you consent to the collection, collation, processing, and storing of such information and the use and disclosure of such information per this policy.

SHOULD YOU NOT AGREE TO THE TERMS AND CONDITIONS AS SET OUT IN THIS AGREEMENT AND CONSENT DECLARATION YOU MUST NOTIFY THE SERVICE PROVIDER IMMEDIATELY FAILING WHICH IT WILL BE DEEMED THAT YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS SET OUT ABOVE.

We thank you for reading our Terms and Conditions. Should you have any queries, please feel free to contact your Account Manager in this regard.